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Finding a Reputable Locksmith

The Better Business Bureau has warned consumers that Locksmith scams are reaching epidemic proportions on a national level. So locksmith scamwhen you find yourself in need of emergency locksmith services, it would be wise to take a few extra steps before choosing one. This is why Metro Lock & Key has decided to provide you with steps to take to ensure you are voiding locksmith scams.

If you find that you are in a lockout situation, you probably won’t have the time or resources to spend researching and verifying that a locksmith is trustworthy. However, some of the items below can quickly help you ascertain the legitimacy of the locksmith company.


What You Must First Look For:

  • Legitimate locksmiths will quote honest prices over the phone and give you a breakdown of all the fees. Once a locksmith knows your location and the exact circumstance he or she should have no trouble giving you an exact quote.
  • Ask if they are a member of Associated Locksmiths of America (ALOA), whose 6,000 members must pass background checks.
  • Beware of 800 phone numbers. Most local locksmiths provide their own numbers.
  • Put their phone number in Google search – if multiple listings on different company names pop up, then you should be very suspicious.
  • Check if they have a real address on their website. Scammer locksmiths use phony addresses or won’t put it on their website.
  • If you are a member of Angie’s List, use them to find a locksmith as Angie’s List does background checks before listing a service.
  • If the company answers the phone with a vague name like “locksmith services” hang up; legitimate locksmiths will answer with their exact company name.
  • Ask if the Locksmith has insurance; scammers usually do not.
  • Ask the person that answers the phone what city they are located in; if you haven’t heard of it, you probably don’t want to do business with them.

Once the Locksmith Arrives:

  • A reputable Locksmith will usually arrive in a vehicle with the company name clearly marked on it.
  • Request a receipt when the job is finished. Their invoice paperwork should match the company name on the car and will match their business card.
  • If the locksmith asks for more money than what was quoted without discussing it with you first, there is no obligation on your part to pay them. Tell them that you refuse to pay and contact another reputable locksmith.
  • A reputable locksmith will ask you for identification to make sure that you are the legitimate owner of the car or house.

If you have a problem with locksmith, try contacting the company first to resolve the issue. A legitimate locksmith company may not have 100% perfect employees, but they will do their best to understand and resolve the issue. If the company refuses to resolve the issue then you can file a complaint with the Minnesota Attorney General’s Office and the Better Business Bureau.

Be Safe & Proactive

The best way to avoid locksmith scams is to conduct your research beforehand and follow the simple steps we provided. It is important to be proactive and notice any red flags immediately that could be scams. Oftentimes reviews are fake so be sure to base your research off of other criteria. Metro Lock & Key always provides honest prices with 24/7 locksmith services in Minneapolis and Fridley, MN. Give us a call at 612-564-2914 or contact us for more information about our services.